Terms and conditions of use

Conditions of sale

From any place comes the commission / order, the contract is entered into and perfected in Corlo of Formigine. The goods travel at risk and danger of the buyer / recipient. It may require the insurance specifying delivery in order notes. We are not responsible in any way for any accident or damage arising as a result of the use-use of the products sold by us. In case of dispute, the jurisdiction is only to Corlo of Formigine.

Orders

Orders are received via the Internet (on line), and email. The customer sends the order via the Internet will receive, at the end of the procedure, a notice of receipt of the order confirmation by e-mail, indicating the order number.

Warranty

the senses of the art. 128 et seq. Legislative Decree of 6 September 2005. 206, the guarantee exclusively reserved to the private consumer is two years, while for purchases made by professional holders of VAT apply the rules laid down by the Civil Code and the warranty period of 12 months. For the guarantee to be valid, the product must have been used correctly, respecting its intended use and as provided in the attached documentation; It can only be exercised if you are in possession of the original shipping documents. They are exempt from warranty parts subject to wear. The warranty is void in cases where: the products have been installed or assembled by unqualified personnel the products have not been used seconds the parameters established by the manufacturer the products are tampered the products are unhealthy the products do not carry the label of guarantee with the serial number the products are free packaging, accessories and original manuals the products have been subjected to electric shocks and voltages not comply with the characteristics of the product, described in the manual or reference plates the products have undergone unauthorized modifications and / or do not comply with the manufacturer's specifications faults or defects were caused by foreign matter and / or arising from conflicts with add-ons - the products have undergone surgery performed by customers without prior authorization. For assistance during the warranty period, you must send an email to info@ferrofrt.it indicating the nature and characteristics of the defect and enclosing all the purchase documentation (delivery notes, etc.). Each arrival of goods not previously authorized will absolutely not accepted and rejected.

Right of withdrawal

The consumer, in accordance with Legislative Decree No 6 September 2005. 206, has the right to withdraw from any distance contract without penalty and without giving any reason not later than the deadline of 14 working days from receipt of goods. This right may only be exercised by those who buy as individuals for personal purposes not related to their work. The right of withdrawal is exercised, in accordance with art. 73, paragraph 5 of Legislative Decree No 6 September 2005. 206, by sending, within the deadline, a registered letter with return receipt addressed to F.R.T. Eugenio Ferretti, Via L. Cavazzuti 11-41043 Corlo di Formigine (MO). After receiving the notice, we contact the customer to inform him how to return the goods. According to art. 67, paragraph 3, the product is returned to the sender at the expense of the consumer. No refund if the goods are not intact, in its container with adequate external packaging, where it would be used or altered, if anything is missing accessories and original documentation and if it is not provided with the original transport documents. Returns are not accepted agreed. The expedition, until the certificate of receipt in our warehouse is under the responsibility of the customer. If the goods are damaged during transport, F.R.T. Eugenio Ferretti will inform the customer to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case the product will be made available to the customer for its return, while canceling the request for withdrawal. F.R.T. Eugenio Ferretti is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments. Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged, F.R.T. Eugenio Ferretti will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of restoration.

Privacy policy

The D.L. No 196/2003 provides that the processing of personal data will be respect for human rights, fundamental liberties and the dignity of individuals, with particular reference to privacy and personal identity. We will treat your information lawfully and fairly, with full protection of your rights and in particular of your privacy. In accordance with Decree Law No 196/2003 F.R.T. Eugenio Ferretti informs you that the processing of your data will take place with the sole purpose to execute the contract. Your data will then be necessarily transmitted to the shipping company in which we operate. The consent to the processing of data is necessary in order to execute the contract of sale. This consent will entitle to F.R.T. Eugenio Ferretti to inform you in the future about news, discounts and promotional initiatives. Adherence to this mode of treatment is optional. The information in our possession will not be in any way used for purposes other than those previously indicated. The owner of the data treatment is F.R.T. Eugenio Ferretti based in Corlo of Formigine, Via L. Cavazzuti 11 (MO).